Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to all services offered through SnapTalk, including Chat, Voice Call, Video Call consultations, Wallet Recharges, Kundli Reports, Horoscope Services, and other paid astrology-related services.

2. Cancellation Policy

• Consultations may be cancelled only before the astrologer accepts the request or before the session begins.
• Once a Chat, Voice Call, or Video Call consultation has started, it cannot be cancelled.
• If the user fails to join or respond during the scheduled consultation, the session will be considered completed.
• SnapTalk reserves the right to cancel any booking due to technical issues, fraud detection, or policy violations.

3. Refund Eligibility

Refund requests will only be considered under the following circumstances:

• Payment was successfully deducted but no consultation was created.
• Duplicate payment was made for the same consultation or wallet recharge.
• The assigned astrologer failed to join the consultation within the scheduled time.
• Technical issues on SnapTalk prevented the consultation from taking place.
• Any verified payment gateway error resulting in unsuccessful service delivery.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Consultation has already been completed.
• User is dissatisfied with astrology predictions or guidance.
• User disconnects the consultation voluntarily.
• Internet connectivity, device issues, or network failures from the user's side.
• Incorrect information provided by the user.
• Wallet balance already used for consultations.
• Services that have already been delivered digitally.

5. Wallet Recharge Policy

Wallet recharges are generally non-refundable once successfully credited to your SnapTalk Wallet. In exceptional cases involving duplicate transactions or technical failures, refunds may be approved after verification.

6. Refund Processing Time

Once a refund request is approved, the refund will normally be processed within 5–10 business days. The actual credit timeline depends on your bank, payment gateway, or card issuer.

7. Failed or Pending Transactions

If your payment is deducted but the wallet is not credited or the consultation is not created, please contact our support team with your payment details. After successful verification, the amount will either be refunded or the service will be activated.

8. Chargebacks

Users are advised to contact SnapTalk support before initiating a chargeback through their bank or payment provider. Accounts associated with fraudulent or unjustified chargebacks may be temporarily suspended while the dispute is investigated.

9. Changes to This Policy

SnapTalk reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page, and continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

For refund or cancellation requests, please contact us with your transaction details.

Website: https://snaptalk.in
Email: support@snaptalk.in